Terms & Conditions
Last updated: 9 July 2026
These Terms govern your use of SaathiWise, an AI-powered WhatsApp appointment booking platform. By signing up or using our service, you agree to these Terms.
1. The Service
SaathiWise provides businesses with an AI WhatsApp assistant to manage appointment bookings, a client dashboard, and related notifications. We offer a free 7-day demo period, after which continued use requires an active paid subscription.
2. Plans & Billing
- Starter Plan — ₹999/month, shared WhatsApp number, 1 staff member.
- Growth Plan — ₹2,499/month, dedicated WhatsApp number, up to 5 staff members.
- Subscriptions are billed monthly and auto-renew via Razorpay until cancelled.
- You may cancel your subscription anytime; access continues until the end of the current billing period. We do not provide pro-rated refunds for early cancellation.
- If a scheduled payment fails, your booking assistant may be paused until payment is resolved.
3. Free Demo
New Business Users receive a 7-day free demo. If no paid plan is activated by the end of the demo, the booking assistant is automatically paused for that business until upgrade.
4. Booking Advance Payments
Businesses may optionally enable a 30% advance payment collected via SaathiWise (through Razorpay) at the time of booking, to reserve a customer's slot. The remaining balance is payable directly by the Customer to the Business at the time of the appointment and is not handled by SaathiWise. See our Refund Policy for advance payment refund terms.
5. Business User Responsibilities
- You are responsible for the accuracy of your business details, services, pricing, and schedule as configured in your dashboard.
- You are responsible for honoring appointments confirmed through the platform and for collecting the remaining balance directly from customers where advance payments are used.
- You must not use the service for unlawful purposes or to send unsolicited/spam messages.
6. WhatsApp Messaging
SaathiWise operates on Meta's WhatsApp Business Platform. Message delivery is subject to Meta's policies and availability. We are not liable for delays or failures caused by WhatsApp/Meta infrastructure.
7. Service Availability
We aim for high uptime but do not guarantee uninterrupted service. Scheduled maintenance or third-party outages (Meta, Razorpay, hosting providers) may occasionally affect availability.
8. Limitation of Liability
SaathiWise is a booking facilitation tool. We are not a party to the underlying service transaction between a Business and its Customer, and are not liable for the quality, delivery, or outcome of services booked through the platform.
9. Termination
We may suspend or terminate accounts that violate these Terms, misuse the platform, or fail to maintain an active paid subscription after the free demo period.
10. Changes to These Terms
We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.
11. Contact
Questions about these Terms can be sent to saathiwise@gmail.com.